PRICING Contact Center

Contact center
plans

Omnichannel contact center pricing from $65/user/month.

Standard

$ 65 /user/mo

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Omnichannel routing (20+ channels)
Screen recording
IVR & skills-based routing
Real-time dashboards
Call recording & playback
CRM integrations

POPULAR

Professional

$ 95 /user/mo

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Everything in Standard
AI quality management
Real-time agent assist
Smart Virtual Concierge
Advanced analytics & reporting
Workforce scheduling

Elite

$ 145 /user/mo

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Everything in Professional
AI workforce management
Supervisor analytics
Predictive dialer
Custom integrations & APIs
Dedicated success manager

Enterprise

Custom

Contact sales

Everything in Elite
30+ digital channels
Advanced customer feedback
Custom workflows & automations
On-premise deployment option
SLA-backed 99.999% uptime

99.999%

Uptime SLA

46+

Countries served

500+

Integrations

500K+

Businesses worldwide

FAQ

Frequently asked questions

What's included in the Standard plan?

The Standard plan includes omnichannel routing across 20+ channels, screen recording, IVR, skills-based routing, real-time dashboards, call recording, and CRM integrations — everything you need to run a modern contact center.

Can I add AI features to the Standard plan?

AI quality management and real-time agent assist are included starting with the Professional plan. You can also add AI capabilities as add-ons to any plan. See our AI Add-ons page for details.

What channels are supported?

All plans support voice, email, webchat, SMS, WhatsApp, Facebook Messenger, Instagram, X (Twitter), and more. The Enterprise plan supports 30+ digital channels including custom integrations.

Is there a minimum seat requirement?

Standard and Professional plans start at 5 seats. Elite starts at 10 seats. Enterprise pricing is fully customized to your organization's needs.

Can I migrate from another contact center platform?

Yes. We provide free migration assistance including number porting, data transfer, and agent training. Most migrations complete within 2-4 weeks.