AI Agent & Supervisor Assist

Real-time AI guidance

Name: DialPhone Real-time AI
Brand: DialPhone

AI-powered answers surfaced on agent screens during live conversations. 50% AHT reduction and 35% FCR increase.

What is AI Agent Assist?

AI Agent & Supervisor Assist provides real-time AI guidance during live conversations by instantly surfacing answers from a consolidated knowledge base (PDFs, FAQs, manuals), reducing Average Handle Time by 50% and increasing First Call Resolution by 35%.

Features

Key capabilities

Instant AI-Powered Answers

Surfaces relevant answers on the agent screen in real time during live conversations — no manual searching.

Consolidated Knowledge Base

Unifies PDFs, FAQs, manuals, and internal docs into a single AI-searchable knowledge source for agents.

50% AHT Reduction

Reduces Average Handle Time by 50% by eliminating manual knowledge searches and hold times.

35% FCR Increase

Increases First Call Resolution by 35% with accurate, instant answers that resolve issues on the first contact.

Accelerated Agent Onboarding

New agents become productive in days instead of months with AI-guided answers and real-time coaching.

Live Supervisor Monitoring

Supervisors monitor live interactions with AI-flagged alerts for compliance, sentiment, and escalation triggers.

99.999%

Uptime SLA

46+

Countries served

500+

Integrations

500K+

Businesses worldwide

FAQ

Frequently asked questions

How does Agent Assist surface answers in real time?

The AI listens to the live conversation, identifies the customer intent, and instantly searches your consolidated knowledge base to display the most relevant answer on the agent screen.

What content can I add to the knowledge base?

Upload PDFs, FAQs, product manuals, policy documents, and internal wikis. The AI indexes all content and makes it searchable during live interactions.

How does Supervisor Assist work?

Supervisors get a real-time dashboard showing all active conversations with AI-flagged alerts for compliance risks, negative sentiment, and situations requiring intervention.

Will this slow down the agent interface?

No. AI suggestions appear in a lightweight sidebar panel that does not interfere with the agent desktop. Answers load in under 2 seconds.

How long does setup take?

Initial setup takes 1-2 weeks including knowledge base ingestion, custom prompt tuning, and agent training. Most teams see measurable AHT reduction within the first month.