PRODUCT Contact Center

Omnichannel contact center

Name: DialPhone Omnichannel
Brand: DialPhone

Enterprise contact center managing voice and 20+ digital channels including WhatsApp, Facebook, Instagram, and Apple Messages.

Start free trial Contact sales

What is an Omnichannel Contact Center?

An omnichannel contact center is an enterprise CX platform that unifies voice and 20+ digital channels — including WhatsApp, Facebook, Instagram, X, and Apple Messages — into a single AI-powered workspace with real-time analytics and automated quality management.

Features

Key capabilities

Unified CRM-integrated Dashboard

Single pane of glass for all channels with native Salesforce, HubSpot, and Zendesk integration.

Smart Virtual Concierge

24/7 AI agent handling routine inquiries across all channels with natural language understanding.

Proactive Intelligence Analytics

AI-driven insights that predict customer needs, detect sentiment shifts, and recommend next best actions.

50+ Pre-built Integrations

Connect with CRM, helpdesk, workforce management, and business intelligence tools out of the box.

Free Number Porting

Migrate all existing numbers at no cost with zero downtime during the transition period.

80% Faster Resolution

AI-powered routing, suggested responses, and automated workflows cut average handle time dramatically.

99.999%

Uptime SLA

46+

Countries served

500+

Integrations

500K+

Businesses worldwide

FAQ

Frequently asked questions

How much does the contact center cost?

Contact center pricing starts at $65 per user/month (annual billing). Volume discounts are available for teams of 50+ agents. Contact sales for a custom quote.

Which digital channels are supported?

DialPhone supports 20+ channels including voice, email, live chat, SMS, WhatsApp, Facebook Messenger, Instagram DM, X (Twitter) DM, Apple Messages for Business, and more.

Can I use my existing phone numbers?

Yes. All existing numbers — local, toll-free, and international — can be ported for free with zero service interruption during the transition.

How does the AI Virtual Concierge work?

The Smart Virtual Concierge uses natural language understanding to handle routine inquiries 24/7, escalating complex issues to live agents with full conversation context preserved.

What reporting and analytics are available?

Real-time and historical dashboards cover queue metrics, agent performance, CSAT scores, sentiment analysis, and SLA compliance — with customizable reports and scheduled exports.