Privacy Policy

Last updated: March 30, 2026

DialPhone, Inc. ("DialPhone," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (www.dialphone.ai), platform (portal.dialphone.ai), and related services (collectively, the "Services").

1. Information We Collect

Information You Provide

Account Information: Name, email address, phone number, company name, and billing details when you create an account or request a demo.
Communications: Content of messages, calls, and other communications made through our Services.
Support Requests: Information you provide when contacting our support team.

Information Collected Automatically

Usage Data: Pages visited, features used, timestamps, and interaction patterns.
Device Information: Browser type, operating system, IP address, and device identifiers.
Cookies: We use cookies and similar technologies as described in our Cookie Policy.

2. How We Use Your Information

We use collected information to:

Provide, maintain, and improve our Services
Process transactions and send related information
Send administrative notifications, updates, and security alerts
Respond to your comments, questions, and support requests
Monitor and analyze usage trends to improve user experience
Detect, prevent, and address fraud and security issues
Comply with legal obligations

We do not sell your personal information. We may share information with:

Service Providers: Third parties that perform services on our behalf (hosting, analytics, payment processing)
Business Transfers: In connection with a merger, acquisition, or sale of assets
Legal Requirements: When required by law, court order, or governmental authority
With Your Consent: When you have given explicit permission

4. Security

We implement enterprise-grade security measures including AES-256 encryption, TLS 1.2+ for data in transit, role-based access controls, and continuous monitoring. Our security practices are validated through annual SOC 2 Type II audits. For more details, see our Security & Compliance page.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide Services. We retain and use information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information
Object to or restrict processing of your data
Data portability (receive your data in a structured format)
Withdraw consent at any time
Lodge a complaint with a supervisory authority

If you are in the EEA, we process your data under lawful bases including consent, contract performance, and legitimate interests. We provide Data Processing Agreements (DPAs) and support Data Subject Access Requests (DSARs). EU data residency options are available.

8. CCPA (California)

California residents have additional rights under the CCPA, including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at privacy@dialphone.ai.