SOLUTIONS Contact Center

Complete CX platform

Address manual quality gaps, fragmented digital service, and staffing inaccuracy with AI-powered contact center solutions.

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What makes an AI-powered contact center different?

An AI-powered contact center combines Smart Virtual Concierge for 24/7 self-service, AI Agent Assist with real-time knowledge base integration, predictive interaction analytics, and workforce engagement management — delivering 80% case resolution time reduction and 19-point NPS improvement.

Benefits

Why choose this solution

Smart Virtual Concierge (24/7)

An AI-powered concierge handles customer inquiries around the clock — resolving common questions, routing complex issues, and booking callbacks without human intervention.

AI Agent Assist

Real-time knowledge base integration surfaces answers, suggests responses, and auto-fills forms as agents talk. Reduce handle time and ensure consistent, accurate resolutions.

Predictive interaction analytics

AI analyzes 100% of interactions to predict customer churn, detect sentiment shifts, and identify coaching opportunities — turning every conversation into actionable intelligence.

50+ API integrations

Connect your CRM, helpdesk, workforce tools, and custom systems. Pre-built connectors for Salesforce, Zendesk, ServiceNow, and more ensure data flows seamlessly.

80% faster case resolution

Automated routing, AI-suggested responses, and unified customer context cut average resolution time by 80% — improving CSAT and reducing operational costs simultaneously.

Starting at $65/user/month

A complete omnichannel contact center with voice, chat, email, SMS, and social — including AI features — at a price that scales with your team.

99.999%

Uptime SLA

46+

Countries served

500+

Integrations

500K+

Businesses worldwide

FAQ

Frequently asked questions

What channels does the contact center support?

DialPhone Contact Center supports voice, live chat, email, SMS, WhatsApp, Facebook Messenger, Instagram, and Twitter DMs — all managed from a single unified agent desktop.

How does AI improve contact center performance?

AI powers three layers: a Smart Virtual Concierge for self-service deflection, Agent Assist for real-time guidance during live interactions, and Interaction Analytics for 100% quality monitoring and predictive insights.

What is the typical implementation timeline?

Standard deployments go live in 2-4 weeks. Our professional services team handles number porting, IVR configuration, integration setup, and agent training as part of the onboarding process.

Can I keep my existing contact center numbers?

Yes. We port all existing numbers at no additional cost. During migration, calls are dual-routed to ensure zero downtime and no missed customer interactions.

How is the contact center priced?

Contact center plans start at $65 per agent per month. Volume discounts are available for teams over 50 agents. All plans include omnichannel routing, AI features, and real-time analytics dashboards.