PRODUCT Business SMS

Business texting with 98% open rates

Name: DialPhone Business texting with
Brand: DialPhone

AI-powered SMS composition with interactive Text Receptionist for 24/7 FAQ handling, scheduling, and secure payments.

What is AI Business SMS?

AI Business SMS is a business texting platform that combines AI-powered message composition, compliance management, shared team inboxes, and secure payment processing — delivering 98% open rates compared to 20% for email.

Features

Key capabilities

AI SMS Drafting

AI composes context-aware messages, suggests replies, and optimizes send times for maximum engagement.

Interactive Text Receptionist

AI-powered 24/7 FAQ handling, appointment scheduling, and instant routing via text message.

Secure Payments

Accept Apple Pay and Google Pay directly via text with PCI-compliant secure payment links.

Shared Team Inboxes

Collaborative SMS inboxes with assignment, internal notes, and collision detection for teams.

Microsoft Teams Integration

Send and receive business SMS directly within Microsoft Teams without switching platforms.

Real-time Analytics

Track delivery rates, response times, and engagement metrics with live dashboards and reports.

99.999%

Uptime SLA

46+

Countries served

500+

Integrations

500K+

Businesses worldwide

FAQ

Frequently asked questions

What open rates can I expect with business SMS?

Business SMS consistently achieves 98% open rates compared to roughly 20% for email, making it the most effective channel for time-sensitive communications.

How does the Text Receptionist work?

The AI Text Receptionist responds to inbound texts 24/7, answering FAQs, scheduling appointments, routing to departments, and collecting payments — all without human intervention.

Is business SMS TCPA compliant?

Yes. DialPhone includes built-in opt-in/opt-out management, consent tracking, quiet hours enforcement, and DNC list scrubbing to ensure full TCPA and 10DLC compliance.

Can I use my existing business number for SMS?

Yes. Your existing business phone numbers can be SMS-enabled at no extra cost. Number porting is free and takes 2-5 business days.

How does secure payment via SMS work?

DialPhone generates PCI-compliant payment links sent via text. Customers tap to pay using Apple Pay, Google Pay, or a credit card — no app download required.